Privacy Policy
Effective Date: 11/1/2025
Clear View Counseling (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information across our website, online forms, patient portals, and SMS communications. This notice incorporates requirements under HIPAA, COPPA, TCPA, and CTIA.
1. Information We Collect
1.1 Personal Information
Name
Address
Email
Phone number
Contact preferences
1.2 Protected Health Information (PHI)
PHI includes information related to your:
Mental health
Diagnosis and treatment
Clinical history
Appointment information
Billing or insurance details
1.3 SMS and Digital Communications
If you opt into SMS:
Appointment reminders
Provider communication
Intake instructions
Billing reminders
Message frequency varies. Message and data rates may apply.
Reply STOP to opt out; HELP for support.
We never send SMS marketing without explicit written consent.
1.4 Website Usage Information
Collected via cookies or analytics tools:
IP address
Browser type
Pages visited
Click behavior
Device information
Used to improve user experience and site functionality.
2. How We Use Your Information
We use information to:
Provide mental health services
Coordinate treatment
Communicate with you (phone, email, SMS, portal)
Process billing and scheduling
Respond to inquiries
Improve clinical and website operations
Meet legal, HIPAA, and regulatory obligations
We do not sell your information.
3. SMS Text Messaging Compliance (TCPA & CTIA)
By providing your mobile number, you consent to receive text messages related to:
Appointments
Treatment coordination
Administrative communication
Billing or follow-up messages
You may opt out anytime by replying STOP.
We do not share SMS opt-in data with third parties for marketing or promotional purposes.
Subcontractors used for SMS delivery operate under HIPAA-compliant agreements.
4. Sharing and Disclosure of Information
We may disclose your information only as permitted by HIPAA:
4.1 For Treatment
To coordinate care with:
Therapists
Physicians
Clinical staff
Emergency services
4.2 For Payment
To bill and process claims with:
Insurance plans
Billing processors
4.3 For Health Care Operations
Including:
Quality improvement
Audits
Credentialing
Staff training
4.4 Health Information Exchanges (RHIO/HIE)
We may share your PHI through secure regional health information exchanges.
You may opt out of HIE sharing in writing.
4.5 Individuals Involved in Your Care
With your permission or as allowed by law.
4.6 Required by Law
We may disclose PHI for:
Subpoenas or court orders
Law enforcement
Reporting abuse or neglect
Public health reporting
National security
4.7 Sensitive Records
You will be asked to sign a specific authorization for:
Psychotherapy notes
Drug/alcohol treatment records (42 CFR Part 2)
Marketing uses of PHI
Sale of medical information
We do not sell medical information.
5. Children’s Privacy (COPPA)
We do not knowingly collect information from children under 13 without verified parental consent.
Parents may revoke consent at any time.
6. Website Analytics & Cookies
We use Google Analytics to understand website usage patterns. Google Analytics may use cookies to identify your browser.
We do not combine analytics data with identifiable information.
7. Data Security & Retention
We use administrative, technical, and physical safeguards consistent with HIPAA, TCPA, and CTIA standards.
No system is 100% secure, but we employ:
Encryption (SSL/TLS)
Secure servers
Access control
Staff training
HIPAA-compliant vendors
We retain data only as long as required for clinical or legal reasons.
8. International Data Transfers
If you visit our website from outside the U.S., your information may be transmitted to U.S. servers.
By using the site, you consent to this transfer.
9. Your Rights Regarding Medical Information (HIPAA §164.520)
You have the following rights regarding your PHI:
9.1 Right to Inspect and Copy
You may request:
A paper or digital copy of your records
Electronic records in your preferred format (when feasible)
Copies sent to another provider
We may deny access in certain clinical or legal circumstances. You may appeal denials.
9.2 Right to Amend
If you believe your record is incorrect or incomplete, you may request an amendment.
We may deny your request, but you may submit a written statement of disagreement.
9.3 Right to an Accounting of Disclosures
You may request a list of disclosures of your PHI made in the past six years that were not:
For treatment
For payment
For health care operations
Authorized by you
9.4 Right to Request Restrictions
You may request restrictions on how we use/disclose your PHI.
We are not required to agree, except for:
Restrictions on disclosure to health plans
When you pay out of pocket in full for a service
9.5 Right to Request Confidential Communications
You may request alternative:
Phone numbers
Mailing addresses
Communication methods
We must accommodate reasonable requests.
9.6 Right to Revoke Authorizations
You may revoke signed authorizations at any time unless already relied upon.
9.7 Right to a Paper Copy
You may request a paper copy of this Privacy Policy at any time.
10. Complaints
You may file a complaint with us or with the U.S. Department of Health & Human Services (HHS). You will not be penalized for filing a complaint.
HHS Complaint Portal: https://www.hhs.gov/ocr/privacy/hipaa/complaints/
11. Updates to This Policy
We may update this Privacy Policy as laws or practices evolve. The effective date will change when updates occur.
12. Contact Information
Clear View Counseling
8000 E Prentice Ave St. B2
Phone: 720-263-6353
Email: Admin@clearviewcounselingdenver.com
Website: https://www.clearviewcounselingdenver.com/
